Terms of service

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the sale of bespoke made-to-measure curtains, blinds, fabrics and related products (“Goods”) by Finir Limited (“Finir”, “we”, “us”, “our”), a UK-based online retailer. Our company information is set out in Section 18.

1.2 These Terms apply when you purchase Goods from us via our website. Separate terms apply to general use of our website and to our Privacy & Cookies Policy.

1.3 These Terms are written primarily for Consumers. A “Consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession (as defined in the Consumer Rights Act 2015 (“CRA 2015”)).

1.4 By placing an order with us, you confirm that:

you are at least 18 years old;
you are capable of entering into a binding contract; and
the details you provide are true, accurate and complete.

1.5 If you are purchasing on behalf of a company or organisation, you confirm that you are authorised to enter into a contract on its behalf.

1.6 These Terms are intended to comply with, and be interpreted in accordance with:

the Consumer Rights Act 2015 (CRA 2015); and
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013).

1.7 We may update these Terms from time to time. The version in force at the time you place your order (as stated above) will apply to that order. We recommend you save or print a copy for your records.

2. Your Status and Eligibility

2.1 To purchase Goods from Finir you must:
a) be capable of entering into binding contracts;
b) provide your real name, valid email address and contact details; and
c) provide a valid delivery address in the United Kingdom (see Section 8 for delivery limitations).

2.2 You must not purchase Goods from us with the intention of infringing, or assisting others to infringe, any intellectual property or other legal rights.

3. Product Information, Small Differences and Fabric Behaviour

3.1 We aim to ensure that all details, descriptions and prices of Goods shown on our website are accurate and up to date at the time the information is uploaded. However, information (including product descriptions) may not always reflect the position exactly at the moment you place an order.

3.2 Many of our fabrics are batch-dyed. Minor variations in colour, shade, texture, weave or finish between samples, website images and delivered Goods are normal and do not constitute a defect. Batches can vary slightly in colour and shade, and we cannot guarantee that any Goods will be identical to any previous order, sample or online display.

3.3 Due to the print design of some patterned fabrics, any sample sent may not include the full range of colours or the full pattern repeat. If you are in any doubt about colour or pattern, you should contact us for further advice before ordering.

3.4 All screens (phones, tablets, computers) display colours differently. Colours shown online are for guidance only. If an exact shade is critical, we recommend requesting a stock sample before ordering.

3.5 Natural and man-made fibres and woven textiles may exhibit slubs, knots, slight irregularities, visible weaves, or shade differences. These are inherent characteristics of the fabric and are not faults unless they materially affect performance or appearance.

3.6 Over time, all fabrics can fade, shrink, stretch or twist due to environmental conditions such as sunlight, heat and humidity. This is considered normal fabric behaviour and not a manufacturing defect. To minimise fading and movement, you should avoid placing furnishings in direct sunlight where possible.

3.7 Roman blinds – technical points:

We use small stab stitches to secure the face fabric to the lining. This avoids visible horizontal rows of stitching but can allow tiny points of light to show where each stitch passes through. This is normal and unavoidable.
Stack size (the folded height of the blind when raised) varies depending on blind drop. As a guide, the stack is approximately one-sixth of the blind drop (e.g. a 180cm drop may have a stack of around 30cm). Please tell us if you have specific requirements.

3.8 Curtain & Roman Blind Lengths:
The finished length of curtains and Roman blinds can only ever be approximate, as different fabric batches respond differently to handling, making-up, heat, light and humidity. Depending on conditions in your home, the face fabric, interlining and linings may relax, settle or shrink slightly once hung. While we make items to the measurements you provide, subsequent fabric movement is outside our control. Where alterations are requested due to such movement, we reserve the right to charge for alterations.

3.9 You accept that our Goods may contain natural flaws or imperfections consistent with the nature of the materials and manufacturing processes. Such characteristics do not mean that the Goods are faulty.

3.10 The labelling or packaging of the Goods you receive may differ from any images shown on our website. You agree to check the product description for more details and to contact us for clarification if anything is unclear.

3.11 Packaging, labelling and presentation may vary from the images on the website.

4. How a Contract Is Formed

4.1 All orders made through our website, by email or by phone are subject to acceptance in accordance with these Terms.

4.2 Your order constitutes an offer to purchase Goods from us.

4.3 When ordering online, you place your order by using the ordering process on our website. This involves selecting Goods, placing them in your shopping basket, checking your order details (including measurements, fabrics, headings and delivery address) and transmitting the order to us by clicking the relevant button.

4.4 However you place your order, you must ensure that your order (including delivery address and measurements) and any other information you supply are correct and that you tell us immediately if there are any changes.

4.5 You are not allowed to buy any Goods via our site if your main purpose is to use them to infringe our intellectual property or other legal rights.

4.6 A contract is formed between you and Finir when we issue an Order Confirmation (usually by email). Until we do so, we are not legally bound to supply the Goods.

4.7 If we issue a quotation by email, our quote is an offer by us which you usually accept by making payment in full, at which point a contract is formed.

4.8 We reserve the right to refuse any order, for example where:

Goods are no longer available;
we have identified an error in the price or description;
we reasonably suspect fraud or misuse; or
you have previously breached these Terms.

4.9 We are not obliged to supply any Goods which are unavailable, even if we have entered into a legally binding contract with you. We will notify you of any unavailability as soon as possible and will arrange a full refund if you have been charged.

4.10 If we cannot accept your order for any reason, we will inform you and refund any payment made for that order.

5. Nature of the Goods – Bespoke and Made-to-Measure

5.1 The majority of Goods supplied by Finir (including made-to-measure curtains and Roman blinds) are bespoke, i.e. made to your individual specifications (fabric, lining, heading, size, style and any trims) and cannot be resold by us as standard stock.

5.2 It is your responsibility to check that the details of your order (specifications, measurements, dimensions, product features, access and delivery instructions) are correct and suitable for your requirements before placing your order.

5.3 Because these Goods are made specifically to your measurements and choices, they are treated as “made to the consumer’s specifications or clearly personalised” under CCR 2013, Regulation 28(1)(b). This has important consequences for cancellation rights (see Section 6).

6. Cancellation Rights and Bespoke Orders

6.1 Statutory cancellation (distance selling)
6.1.1 Under CCR 2013, Consumers ordinarily have a 14-day “cooling-off” period for most distance purchases, during which they may cancel without giving a reason.
6.1.2 However, this right does not apply to contracts for:

“the supply of goods that are made to the consumer’s specifications or are clearly personalised”
(as set out in CCR 2013, Regulation 28(1)(b)).

6.1.3 You may only cancel or amend an order for bespoke Goods before production starts. Once the custom product has been made or production has begun, cancellation or refund is not possible merely because you have changed your mind, ordered incorrectly or no longer require the Goods.

6.2 Bespoke and made-to-measure Goods
6.2.1 All made-to-measure curtains, blinds and cushions supplied by Finir fall within this exemption. Once production has begun, you do not have a statutory right to cancel, return or receive a refund for these Goods solely due to a change of mind or error on your part.
6.2.2 By placing an order for bespoke Goods with Finir you:

acknowledge that the Goods are made or cut specifically to your instructions;
ask us to begin manufacturing within the usual statutory cooling-off period; and
accept that you lose your standard CCR 2013 cancellation right once production starts.

6.3 48-hour goodwill period
6.3.1 As a goodwill gesture (and without prejudice to the legal position above), Finir allows you a 48-hour period from the time of Order Confirmation to request amendments or cancellation, provided production has not started.
6.3.2 Any such request must be submitted by email (we recommend requesting a read receipt) and you should also phone us to confirm we have received it. We will confirm in writing whether amendment or cancellation is possible and whether any charges apply.
6.3.3 After this 48-hour period, or once production has commenced (if earlier), cancellations cannot be accepted and the contract will remain in force.

7. Pricing, Payment and Errors

7.1 Prices for Goods are shown in pounds sterling (GBP) and include VAT or sales tax where applicable. Delivery charges are shown separately at checkout.

7.2 Delivery costs are charged at the rate shown on our website at the time you place your order. These will depend on the delivery method chosen. Unless we say otherwise, delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control over such charges, and it is your responsibility to pay them.

7.3 We reserve the right to change prices at any time. However, the price payable by you will be the price shown at checkout at the time you place your order, as confirmed in our Order Confirmation.

7.4 Payment is in advance by the means stated on our website. We are entitled not to begin production or send the Goods until we have received full payment in cleared funds.

7.5 Despite our best efforts, occasionally Goods may be incorrectly priced. If we discover an error in the price of Goods you have ordered:

we will contact you to inform you of the error; and
you may choose to proceed at the correct price or cancel for a full refund.

7.6 If we cannot contact you using the details provided, we may treat the order as cancelled and refund all amounts paid.

7.7 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If you do not wish to proceed at the correct price, we will refund any payments already made.

7.8 If you believe a payment has been processed in error or wish to dispute a charge, you agree to contact us immediately with full details so that we can investigate and resolve the issue.

8. Delivery

8.1 Our Goods are bespoke and made to order. The typical lead time is 4–6 weeks, depending on fabric availability. Any delivery dates given are estimates only and not guaranteed, unless we explicitly agree otherwise in writing.

8.2 We usually use professional courier services for delivery. A person must be present at the delivery address to sign for the parcel. You may provide an alternative delivery address, such as a workplace, during checkout.

8.3 You must make sure there is sufficient and safe access for delivery of the Goods (including any larger items) at your delivery address. We will not be liable for any failure to deliver where safe and sufficient access is not provided.

8.4 It is your responsibility to ensure that an authorised person is present at the delivery address at the time of delivery to sign the courier’s delivery note. We will not be liable if an unauthorised person at the delivery address takes and signs for the delivery.

8.5 The courier’s confirmation that delivery has taken place will be binding. If you have specific delivery preferences, you must let us or the courier know in advance.

8.6 We currently deliver to mainland UK only and do not routinely deliver to:

Scottish Highlands,
Northern Ireland,
the Republic of Ireland, or
offshore islands (e.g. Isle of Man, Channel Islands, Scilly Isles),
unless otherwise agreed.

8.7 Steps to Resolve a Delivery Issue

1. Contact the Delivery Company Promptly

If you receive a notification of an unsuccessful delivery attempt (such as a “missed delivery” card or email), you are responsible for contacting the delivery company (e.g., DPD, UPS, or Royal Mail) as soon as possible to arrange a new delivery or collection.

Most carriers will make additional delivery attempts before returning the order to Finir.

2. Contact Finir Customer Support

If you need assistance or believe there is an issue with your delivery, please contact us:

Email: info@finir.co.uk

Opening hours: Monday to Friday, 9:00am–5:00pm (UK time)

Please provide your order number, full name, and any tracking information so we can resolve the matter quickly. Explain the nature of the issue, such as an incorrect address, repeated failed delivery attempts, or a damaged/faulty item.

8.8 Delivery is completed when the Goods are delivered to the address you have provided and signed for by you or someone on your behalf.

8.9 You must inform us of any access restrictions or special delivery instructions in advance.

8.10 If the courier is unable to deliver and returns the Goods to us after repeated attempts, we may:

cancel the contract and refund the price paid minus the original delivery charge; or
arrange re-delivery, in which case we may require additional delivery charges in advance.

8.11 You are responsible for checking the outer packaging for visible signs of damage before signing for delivery. If the package appears damaged, you should either refuse the delivery or sign as “damaged” and inform us within 48 hours.

8.12 We cannot be held responsible for damage discovered after delivery if the Goods were not checked within a reasonable time.

8.13 Risk in the Goods passes to you when delivery is completed. Ownership of the Goods passes to you once we have received payment in full (including delivery charges). Once Goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

9. Customer Measurements and Responsibility

9.1 Because all made-to-measure Goods are manufactured to the measurements you provide, you are solely responsible for their accuracy.

9.2 It is your responsibility to take accurate measurements of your window, curtain pole, track or relevant fitting area before ordering. We strongly recommend consulting our online measuring guides and/or contacting us if you require assistance before placing your order.

9.3 We manufacture precisely to the measurements you supply (subject only to any standard allowances described in Section 3). We are not responsible for poor fit, appearance or installation difficulties resulting from inaccurate, incomplete or unsuitable measurements.

9.4 For soft-fabric items (such as curtains), there is a built-in tolerance: size may vary by ± 3 cm, and for other products ± 5 mm. If the finished product falls within this tolerance, it is not eligible for replacement or refund on the basis of size alone.

9.5 Because Goods are made to your measurements and are bespoke, once the order has been manufactured there is no right to cancel under the usual “cooling-off” period in respect of measurement errors.

9.6 We strongly recommend you use our free sample service (where offered) before ordering, so you can check fabric colour, quality and suitability.

10. Child Safety – EN 13120

10.1 Finir is committed to child safety and supplies internal blinds in accordance with European Standard EN 13120:2009+A1:2014, which sets safety requirements for internal blinds, including measures to reduce the risk of strangulation or injury to young children.

10.2 Where blinds incorporate cords, chains or similar operating mechanisms, and where required by EN 13120, we will supply appropriate child-safety devices which may include (as applicable):

tensioning devices to keep cords/chains taut and out of reach;
breakaway systems that separate under load;
restricted cord/chain lengths;
safety warning labels and instructions;
safety fixings for wall- or frame-mounted tensioners.

10.3 You are responsible for ensuring that:

all supplied safety devices are correctly and securely installed;
safety components are not removed, altered or disabled;
cords and chains are always kept out of the reach of children;
cots, beds, furniture and other climbable objects are not placed where children could reach cords or chains.

10.4 Failure to install or correctly use child-safety devices may create serious risk to children. Finir will not be liable for any injury, accident or damage arising from improper installation, alteration, removal or misuse of safety components.

10.5 Where blinds are installed by you or a third party, Finir cannot accept responsibility for incorrect or non-compliant installation, the use of non-approved components, or installation contrary to manufacturer guidance or EN 13120.

10.6 We strongly recommend that you read and follow all safety instructions supplied with your blinds. Additional guidance or replacement safety devices can be provided on request.

11. Faulty, Damaged or Incorrect Goods – Returns Procedure

11.1 Under the CRA 2015, Goods must be of satisfactory quality, fit for purpose and as described.

11.2 If you believe Goods are faulty, not as described or not in accordance with your confirmed specifications, you must notify us as soon as reasonably possible and no later than 14 days after delivery, providing:

your order number;
a description of the issue; and
clear photographs of the Goods and the problem area.

11.3 Where Goods arrive damaged in transit, you must inform us within 24 hours of delivery so that we can liaise with the courier and arrange inspection, replacement or repair as appropriate.

11.4 We may ask you to return the Goods for inspection. All returns must be:

pre-authorised by us (Goods returned without prior agreement may not be accepted);
securely packaged to prevent damage in transit; and
accompanied by proof of purchase and your contact details.

11.5 Returns should be sent to:
Finir
Diamond Mews
Harrogate
North Yorkshire
HG2 0PQ

11.6 You remain responsible for the Goods until they are received by us. We strongly recommend obtaining proof of posting and adequate insurance.

11.7 If, after inspection, we agree that Goods are faulty or incorrectly manufactured, we will:

repair or replace the Goods at no cost to you; or
if repair or replacement is impossible or disproportionate, refund the price paid including standard delivery costs.

11.8 If returned Goods are found not to be faulty, or are within the tolerances and normal variations described in Sections 3 and 9, we will return them to you. In this case, you will be responsible for the cost of return carriage and any inspection costs reasonably incurred.

11.9 Minor or immaterial variations between samples/online images and finished products (including small colour/shade differences, fabric shading, natural material grain differences, or other normal characteristics of textile and natural materials) are not valid reasons to reject made-to-measure orders.

11.10 Refunds for non-faulty items (where accepted at our discretion) will not include the original delivery cost and may be subject to a restocking or administration fee (which may be up to 25%), with any remaining amount usually issued as a credit note rather than a cash refund.

13. Our Right to End the Contract

13.1 We may end the contract (or suspend performance) at any time, including declining to dispatch Goods, if:
a) any amount due to us remains unpaid or is charged back;
b) you or anyone acting on your behalf behaves abusively or inappropriately towards our staff, contractors or partners; or
c) acting reasonably, we believe you have breached these Terms or that termination is necessary to protect you, us or others.

13.2 Ending the contract does not affect any rights or liabilities that have arisen up to the date of termination. Any provisions intended to continue after termination (for example, those relating to intellectual property, liability and governing law) will continue in force.

14. Intellectual Property

14.1 All content on our website, including product designs, text, graphics, photography, logos and layouts, is owned by or licensed to Finir and is protected by copyright and other intellectual property rights.

14.2 You may not reproduce, distribute, publish, display or create derivative works from any part of our content without our explicit prior written consent.

15. Liability

15.1 Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be limited or excluded.

15.2 To the fullest extent permitted by law:

we are not liable for any indirect, special or consequential loss or damage;
we are not responsible for losses caused by inaccurate or incomplete measurements or instructions supplied by you; and
our total liability for any claim arising out of or in connection with a particular order will be limited to the amount you paid for the Goods in that order.

15.3 Your statutory rights as a Consumer under the CRA 2015 are not affected.

16. Governing Law and Jurisdiction

16.1 These Terms and any disputes arising from or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction.

17. Data Protection and Cookies (Summary)

17.1 We will use your personal information in accordance with applicable data protection law and our separate Finir Limited Privacy Policy (current version as shown on our site).

17.2 Our Privacy Policy explains in more detail:

what information we collect;
our lawful basis for using it;
how long we keep it;
who we share it with;
your legal rights; and
our use of cookies and similar technologies.

17.3 Please read our Privacy Policy and Cookies information carefully. By using our website and purchasing from us, you acknowledge that your personal data will be used in accordance with that policy.

18. Contact Information

If you have any questions about these Terms, your order, or our products, please contact us:

Finir Limited
Diamond Mews
Harrogate
North Yorkshire
HG2 0PQ

Email: info@finir.co.uk

Registered Office: Diamond Mews, HG2 0PQ
Company Registration Number: 07561170
VAT Number:

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Terms of service